Indigo Hospital Private Limited (referred to as “we”, “us”, “INDIGO HOSPITAL”) is the author and publisher of the internet resource www.indigohospital.co.in (together referred to as “Website”) as well as other connected software and applications provided by INDIGO HOSPITAL, including but not limited to mobile applications (referred to as “App”, and together with the Website referred to as “Services”). INDIGO HOSPITAL provides the Services in partnership with its agents, affiliates, associates, representatives, or other third parties (together referred to as “Partners”).

1. Nature and Applicability of Terms

Please carefully read these terms and conditions (“Terms”) and the privacy policy available at Privacy Policy before using the Website or App. These Terms and the Privacy Policy together form a legally binding agreement (“Agreement”) between you and INDIGO HOSPITAL. The Agreement applies to:

• Patients, their representatives, attendants, relatives, friends, or affiliates (“you” or “User”).
• Users of the Website or App (“you” or “User”).

By accessing or using the Services, you agree to be bound by these Terms.

2. Conditions of Use

You must be 18 years or older to use our Services. By registering or using the Website/App, you confirm that you meet this requirement.

3. End-User Account and Data Privacy

Your personal information and sensitive data are governed by our Privacy Policy. We may collect data related to your devices, location, and usage patterns to improve service quality.

4. Online Payment on Website and App

Payments are processed via third-party gateways. Refunds for cancellations before the scheduled appointment time will be processed fully (excluding convenience fees). No refund will be issued for cancellations after the scheduled time.

5. Listing Content and Disseminating Information

INDIGO HOSPITAL displays information about practitioners and services. While efforts are made to ensure accuracy, INDIGO HOSPITAL is not responsible for any inaccuracies.

6. No Doctor-Patient Relationship

Information on the Website/App is for informational purposes only and does not create a doctor-patient relationship. For emergencies, contact emergency services directly.

7. Booking Appointments and Interaction with Medical Service Providers

Confirmed appointments are not guaranteed, and INDIGO HOSPITAL is not liable for cancellations or changes made by service providers.

8. Content Ownership and Copyright

All content is protected by copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of content is strictly prohibited.

9. Reviews and Feedback

Users are solely responsible for the content they submit, including reviews and feedback. INDIGO HOSPITAL reserves the right to moderate or remove inappropriate content.

10. Termination

INDIGO HOSPITAL may suspend or terminate access to the Website/App for any violation of these Terms.

11. Limitation of Liability

INDIGO HOSPITAL shall not be liable for any direct or indirect damages resulting from the use of the Website or Services.

12. Applicable Law and Dispute Settlement

This Agreement is governed by Indian laws, and any disputes shall be resolved exclusively by the courts in Mumbai.

13. Contact Information and Grievance Officer

For inquiries or grievances, please contact: The Group COO, Indigo Hospital Private Limited, 2nd Floor, Marathon Millennium, LBS Marg, Beside Nirmal Life Style Mall, Mulund (W), Mumbai – 400080 Phone: +91 9372723701 / 9372723702 Email: care@indigohospital.co.in